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Dabbawallah: from Hindi¹ meaning lunchbox deliveryman. Dabbawallahs are sometimes also called Tiffin Men.

Description

It's lunchtime in Mumbai, India (population: 12 million),and students and businesspeople around the city have to make a choice. Should they go to a restaurant or eat a hot lunch from home? Today,many can choose the second option, thanks to² the dabbawallahs.

Every day,5,000 dabbawallahs deliver 200,000 lunches to people all over Mumbai. The dabbawallahs work together. They pick up a person's lunch from his or her house (or a restaurant). They put the hot lunch in a special box (called a tiffin). Then they bring the lunch to the person's office or school by lunch time. The men travel long distances (many kilometers a day) on bicycle, train, and foot to deliver the lunchboxes on time.

Many of the deliverymen are poor. Most cannot read. They use a special system of colors and lines to write a person's name and address on a lunchbox.
There are many challenges (traffic,³ bad weather, long distances), but the men are very organized. On average, for every 6 million lunches they deliver,they make fewer than one mistake! The dabbawallahs do so well that some teach classes at business schools around the world!

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