Ways of speaking

Business conversation

• Olivia: I wonder if I could have a brief chat with you about our new office assistant?
• David: Mm. Yes. I had a quick word with Mel yesterday; she said there have been problems.
• Olivia: Could we talk now? I know it’s a delicate subject but I don’t think we need to make it a lengthy discussion with everyone involved.
• David: Well, actually, I’m rather glad you raised the subject. Yes, let’s talk.
• Olivia: Well, speaking off the record¹, every time you give her instructions, she never seems to understand, and if you challenge her directly she just pleads ignorance². The other assistants are complaining bitterly that they end up doing her work. One of them dropped a hint that she might resign if nothing is done about it. I could tell by the tone of her voice that she was serious.
• David: Oh dear. I’ll have a word with her and make it clear that she has to improve.
• Olivia: Thanks, David. Anyway, let’s change the subject. How’s the sales plan going?
• David: Oh, not bad, but I have to tell you the truth, I’ve been very busy with other things lately. In fact I was going to ask you a favour …